Mystery Shopping & CX Research Software for Agencies and Brands
Run fieldwork, surveys, quality control and client reporting in one platform, for mystery shopping, CX and market research.
Checker is mystery shopping and CX research software for market research agencies, mystery shopping providers and brands. It runs the whole program in one platform: project and questionnaire setup, shopper recruitment and scheduling, offline data collection with GPS and photo proof, quality control, and branded real-time reports for end clients. CAPI, CAWI and CATI surveys run on the same system.
OVER TWO DECADES · 60 COUNTRIES · ISO 27001:2022 CERTIFIED
Mystery shopping and CX software built for the way your team works
Agencies and brands use Checker differently. Choose yours to see how the platform fits your work.
Mystery Shopping Agencies
Run mystery shopping programs end to end
CX, VoC & Market Research Agencies
Deliver CX, VoC and market research programs for every client
Brands
Run CX and mystery shopping programs in-house
Professional software for every research methodology
Use one module or combine them all. Projects, fieldwork, data and client reporting stay in one place.
Mystery shopping platform
Plan scenarios, assign and schedule shoppers, check every report and share results with your clients in real time.
- Shopper management system
- Mobile data collection with QA rules
- Client reporting dashboard
CX & VoC survey platform
Run customer experience and Voice of Customer programs on every channel, track satisfaction over time and close the loop on every customer.
- Online, email, SMS & WhatsApp surveys
- NPS, CSAT & CES tracking
- Closed-loop case management
Checker AI
AI survey analysis for mystery shopping, CX and market research data. Insights, summaries and action plans in seconds.
- Sentiment & theme analysis
- Executive summaries & action plans
- AI quality control on shopper reports
CAWI, CATI & CAPI survey software
Run online, phone and face-to-face fieldwork in one system, with shared questionnaires, quotas and one combined dataset.
- CAWI online surveys
- CATI phone surveys for call centres
- CAPI face-to-face surveys on mobile
Retail Audit software
Check store standards, merchandising and compliance across every location, and compare results store by store.
- Store audit checklists
- Photo evidence from the field
- Store compliance dashboards
AI analysis for mystery shopping and CX data
AI for market research, mystery shopping and CX: sentiment, themes, executive summaries and quality control in seconds, without the manual work.
Works with any AI assistant and the tools you already use
Explore your data in ChatGPT, Claude or other AI assistants, connect results to Power BI, Tableau or Salesforce, and export to SPSS, Excel or PowerPoint.
GDPR-compliant software for mystery shopping and CX research
Every survey, shopper report and customer comment is someone’s personal data. Checker keeps it protected, so agencies can reassure their clients and brands can reassure their customers.
Read our Privacy Policy
GDPR compliant 
Accessibility profiles 
ISO 27001:2022 
SOC 2 More than software: a research technology partner
For over 20 years, Checker Software Systems has built digital research solutions for the mystery shopping and CX/VoC industries.
We provide end-to-end, enterprise-level solutions for research agencies and brands in 60+ countries, and we tailor them to the way you work.
About UsTrusted by mystery shopping
and market research agencies worldwide
“During our cooperation since 2012 I have seen them grow and develop their services and capabilities. They also listen to customer suggestions for improvement. I particularly appreciate the support I receive. I can definitely recommend the software and the company as a good cooperation partner.”
Ilze Kronberga Head of Client Service, RAIT Custom Research Baltic“Mystery shopper project in 8 countries set up in a couple of days. Data that can be extracted was all that it needs to be. Turnkey in it’s true sense.”
Žarko Ugrinović Account Manager Senior, MPG d.o.o“Overall experience is that I’m really satisfied with the Checker, the features this software has and the people who are working in Support department who will help you any time of the day.”
Luka Tadic Regional Manager, 4 Market Research“My closest partner for MS. The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find them fast. We feel like we are partners rather than just using the software. Checker has found solutions in cases where others couldn’t. They respond very fast and always come up with solutions and support in all areas and levels. We don’t feel the need to control anything that has to do with questionnaire set-up, reporting, etc because they watch our backs.”
Thanasis Papapostolou Founder, Operations Manager, AIP“Effective product and great support. Effective and complete product features. Kind, skilled, and fast technical support. Stability. Online and on-site training. Before Checker, we had a “homemade” web-based software supporting our mystery shopping activities, developed by a small software house under our design supervision. Actually, I was a bit worried to switch to an outsourced product, but I must admit that the product itself has all the features we need (and we haven’t even used all of them) and the commercial and technical support (Mor himself and Virgiliu, Kristina, and Katerina) is really super responsive, helpful and kind, much over our expectations!”
Monica Ratto Mysteryman“Powerful platform. Checker is: Possibility of customization. Many options allowing each client to get everything they need. Support. Stability. As for cons, nothing. It suits me completely. This platform is advanced, once the platform is learned, the possibilities are endless. It offers great opportunities. It’s not easy to learn to use because the platform is advanced, but that’s why the support is excellent, detailed and there to guide and solve any doubts.”
Goran Petrovic CEO, Adverto Metrics“Checker - Our Reliable Partner since 2015. Listing pros: functionality, proactivity, and friendliness of the Staff Support, payment terms, and no language barriers. Overall, excellent! They are our friends, not our suppliers! We have more than 8 years together and still counting!”
New Challenge“A lot of features for administrators and also for users. Everything is possible to export to excel and other file types. Works 24 hours per day. A great online support - one person online as much as possible, other support team ahead, while there are sometimes some bugs and enological settings. Overall, using Checker Software is very comfortable, it offers great technological solution for users and also for administrators and their clients.”
Veronika Sovakova Head of Operations, helloWhat is mystery shopping software?
Mystery shopping software is a platform that manages a mystery shopping program from brief to client report. Instead of spreadsheets, email and paper forms, it handles the questionnaire, the pool of mystery shoppers, visit assignment and scheduling, data collection in a mobile app, quality control of each report, shopper payments, and the dashboards the end client sees. Agencies use it to run many client programs at once, and brands use it to run their own programs in-house. Checker is mystery shopping software built for agencies first, and it also covers CX surveys, Retail Audits and CAPI, CAWI and CATI fieldwork.
What does mystery shopping software do for a research agency?
It removes the manual work between a client brief and a delivered report. With Checker, an agency sets up the client, locations and questionnaire once, publishes jobs to qualified shoppers or assigns them directly, and collects visits in an offline app that records GPS, timestamps, photos and audio. Every report goes through a staged QC review before it reaches a dashboard branded for that client. Shopper certification, payments with bonuses or penalties, and automated push reports run in the same system, so one project team can manage many client programs. For a vendor checklist, read our guide on how to choose mystery shopping software.
Why not run mystery shopping in Excel or a general survey tool?
Spreadsheets and general survey tools collect answers, but they don't manage shoppers or prove that a visit happened. Once a program covers dozens of locations, the gaps show: no job board or scheduling, no GPS or photo evidence on each report, no QC stage before the client sees the data, no shopper payment tracking and no client-ready dashboards. Teams fill those gaps by hand, which costs margin and invites errors. Purpose-built mystery shopping software like Checker covers those steps in one workflow, so analysts spend their time on findings instead of chasing shoppers and formatting reports.
Free mystery shopping checklists, report templates and CX guides
Practical know-how from 20+ years of research projects. Free to download.
Mystery shopping & CX research software FAQ
Still have a question? Our team replies fast.
Contact UsChecker is an all-in-one platform for Mystery Shopping, CX surveys, Voice of Employee (VoE) and Market Research programs. It’s designed for agencies, brands, and corporates that want to streamline customer experience research, shopper management, and reporting, all in a single, scalable solution.
No. Brands can run CX and mystery shopping programs in-house with their own team: monitor every touchpoint, collect feedback and close the loop on every customer.
Unlike basic survey or MS platforms, Checker combines mystery shopping, CX surveys, VoE, and Market Research surveying into one system. No need for multiple tools, everything from fieldwork to final reports is centralized, automated, and client-ready.
Checker is a complete professional solution that manages the project from A to Z: from branch management and shopper management to reporting and client actions management.
Yes. Checker lets you run mystery shopping programs, customer satisfaction surveys (CSAT, NPS, CES), and employee feedback studies on the same platform. This creates a complete view of customer experience, from frontline service to employee engagement.
Checker is flexible and used across retail, hospitality, banking & finance, automotive, telecom, franchising, and luxury brands. Whether you need Retail Audits, service quality evaluations, or end-to-end CX measurement, Checker adapts to industry-specific needs.
Absolutely. Checker AI provides:
- Instant sentiment analysis of open-text feedback
- Keyword extraction with cloud views
- Executive summaries and recommendations
- AI-driven Q&A and insights
This saves hours of manual analysis and helps you move from data to decisions faster.
Yes. Checker generates branded, automated reports in PDF, Excel, and real-time dashboard formats. You can apply your client’s logo, color scheme, and layout preferences. Reports are delivered instantly, removing manual formatting work and making your agency look polished and professional.
Yes. Checker supports multi-language dashboards and questionnaires. You can add translations for questions, answers, and reports, making it easy to run projects across global markets without duplicating surveys.
Onboarding is quick and simple. With built-in training tools, extensive onboarding programs, and shopper certifications, both your managers and shoppers can start working in just a few steps.
Yes. Checker offers integrations and APIs that connect with popular tools like Power BI, Tableau, Salesforce, and HR management systems. This ensures your research results flow directly into your existing business ecosystem.
Data security is a top priority. Checker is GDPR-compliant and offers:
- Encrypted data storage
- Role-based access control
- Permission levels for managers, shoppers, and clients
- Secure cloud hosting
- Modifications to the cloud environment are tracked and logged
- Internal security audits are conducted regularly
This ensures your projects and sensitive client data remain fully protected.
Yes. Our team provides dedicated support, onboarding assistance, and training resources to help you and your clients succeed. You’ll also have access to a knowledge base, user guides, and regular updates to make sure you’re getting the most out of Checker.
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