Customer Experience Diagnostic
How Customers and Employees Centric are you??
This assessment has been created to get you thinking about the 4 main components of leading a People Centric driven business:
and it’s customers.
This is a short version of the full Customer Experience Diagnostic that I provide when you start my Caring Service Culture programme, however this mini-version will give you some insight of where you are now, what you are doing brilliantly and where you could improve.
There are 5 simple questions for each component, which will take you about 2 minutes each therefore put aside 10 minutes to do this. Please, feel free to select 'Rather not say' or leave the text box blank if you rather not answer some of the questions, it is to get you thinking not to interrogate you.
Once you have finished answering the survey, you will receive an overview report, helping you generate exciting ideas to drive your business to success and if you need further inspirations to enhance the harmony in your environments, increase your employees' engagement and customer loyalty through a caring service culture, you know where I am…
ABOUT YOU AND YOUR ORGANISATION