While we live in a completely data-driven world, there are surprisingly many companies who are somewhat hesitant to engage in certain surveys, if in any at all. However, contrary to their belief, customer surveys are not an expensive whim constructed by marketers: they bring real results. Today, customer insights and
Learn about market research: mystery shopping management, customer experience management, mystery calling, customer surveys and everything in between.
There are several market research methods a business can consider engaging in: a phone survey is just one of them. Though seemingly looking a bit outdated, perhaps, with a growing number of brands choosing online surveys instead, this might be just the right one for you specifically. You should consider
Market Research is an integral part of any business strategy: it allows you to analyze the market better, find your niche, and gain insights into how your target audience perceives your brand. No company can function effectively without conducting some market research method, and there are a few to choose
Mystery shopping today is a known method of collecting data – but as it turns out, it hasn’t always been the way we know it. Today, our mission is to walk through the decades of mystery shopping evolving, pointing out the turning points that brought us to the industry’s state
The latest statistics report that customers are willing to pay up to 16% more if it means a great customer experience. However, once their experience is bad, they usually go tell about it to warn other people from using the brand. 90% of brands nowadays agree that customer experience should
What can be more important for a company or a brand than knowing exactly what their customers need, like, or dislike? Data collection allows us to adjust the branding strategy and cater specifically to certain desires or issues. One of the ways to gather such data is, well, to ask.
Mystery shopping has been a valuable source of insights for decades on end, and the popularity of this data collection method never ceased to grow. Nowadays, when great customer experience and excellent service is not a benefit, but a default for every business, mystery shopping is an option that is
If you are already active in conducting CATI or running a Call Centre operation, but your entire team has been using office-bound computers and hardware structures.. then even the pandemic is causing abrupt disruption to your daily operations due to access to workplace restrictions – when work from home is
Why CATI ? Although lockdowns are ending or partially still on-going in some countries, and businesses are starting to re-open; Face-to-face surveys like CAPI or field audits like Mystery Shopping may likely to return as the pandemic has subsided, however precisely when, we can expect these activities to return to normal or
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