Drive growth, avoid churn, and improve loyalty.
Upgrade your CX performance with Checker Insights:
a swiss-knife for a holistic view into your CX.
Upgrade your CX performance with Checker Insights: a swiss-knife for a holistic view into your CX.
A tool shaped by unmatched expertise
Over
15
years of Experience
In
60+
Countries
1000+
Ongoing Projects
All-in-one solution for a
comprehensive CX Perspective
Pieces to fit the puzzle
CORE PLATFORM
Multi-channel surveys
Data collection via Online, SMS, Email surveys, personal and phone interviews allowing for different types of research (NPS, CSAT, CES, etc).
Data processing and automated operations
Continuous research management and automated workflows for more efficient operations.
Advanced analytics
Interactive dashboards with live reports displaying real-time data..
Client action tools
Close the loop with built-in communication and action tools.
…and the functionality to tie everything together.
USE CASES
CX/VoC
Loyalty research
Employee Experience (VoE)
Mystery Shopping
Net Promoter Score (NPS)
CES (Customer Effort Score)
Product Use Research
Benchmarking
CSAT (Customer Satisfaction Score)
Trusted by
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CX closed-loop
From data collection to processing, and action plans: the entire case management in one platform.
- Collect insights on every touchpoint of your customer’s journey.
- Transform collected data into action plans.
- Customize your data processing and action planning flows according to your needs.
Advanced analysis
Analyze the collected data, identify common topics and repetitive keywords to get deeper insights.
- AI-based analysis of all collected data
- Deep understanding of customer opinions.
Multiple touchpoint data collection
Get a 360* view of your brand image and customer experience map.
- Engage different data collection methods to collect feedback from multiple sources.
- View insights on an all-in-one interactive dashboard
Platform with cutting-edge technology
CX research at your fingertips.
- Easy to use management: kickstart, control and analyze your research with a few clicks.
- Real-time data: all insights are updated and displayed in real time.
- Cross-platform functionality: keep in touch whenever and wherever you are.
- Unlimited scaling and top-notch security: ISO/IEC 27001:2013 certified and GDPR compliant.
- 50+ Integrations