Losing engaged and high-performing employees for reasons that could have been easily prevented is a serious business issue. That is why we hear so much talk about listening to the Voice of Employees and making sure that employee satisfaction levels are good at your company.
But, if you happen to find an unwanted email someday, make sure you take the most out of the situation. Knowing why the employee decided to leave, what was the last straw, and what you can change to prevent that with other people is basically the goal of the Exit survey. About which we are going to be talking today. Keep reading!
What is an Exit survey?
An exit interview, or exit survey, is a questionnaire you give to an employee who you’re letting go. This is one of the best ways to find out why people decide to leave your company. Utilizing this method will help you learn what mistakes you are making, fix them and, thus, reduce attrition.
There are different ways to conduct such research – face-to-face interviews, forms, surveys, etc. The company usually chooses the one that their survey software offers if they have any.
Why do you need an Exit survey?
Hiring new employees is costly and time-consuming
It is pretty obvious that high attrition is bad for any brand – it leads to higher budgets spent on new talent acquisitions. Every high-performing employee lost is time wasted on hunting, hiring, and training new workers. In order to reduce future attrition, you can perform exit interviews to learn what exactly drives your employees away.
People who left can affect your reputation
Word-of-mouth marketing is a good tactic, only if the ‘mouth’ in the equation is your promoter. NPS-wise speaking, people you lose can easily become your detractors and spread talk about what problems you had in the company. This may lead to a soiled reputation, both for your customers, and hiring candidates.
Gather first-hand feedback on your brand
People who are leaving the company usually don’t have anything to lose, and they are not afraid to seem rude. That is why they can become a source of honest opinions about the issues occurring in the company. Both in terms of relationships with other team members, and organizational structure.
Learn how to improve the employee experience
Employee experience is just as important as customer experience. However, it is often overlooked. The service and performance a brand shows are directly influenced by how engaged and satisfied the employees are in their positions. Exit surveys allow having a deeper insight into how you can improve employee satisfaction levels, especially if a specific issue is mentioned persistently, by a few people.
Questions examples for Exit survey
Every company can create its own questionnaires which reflect the issues they want to know about. However, below we will add a few questions that every questionnaire will probably have in common with an Exit Survey.
- What is the reason (or reasons) you’re quitting this job?
- In your opinion were you provided with all the necessary tools for your personal and professional growth?
- Did you get along with your coworkers?
- Did you get along with your manager? Do you think your manager was adequate in their duties?
- What did you enjoy the most and the least about your job?
- Is there any problem/ issue, in particular, you would like to mention?
- Do you feel you were given sufficient training to perform well in your role? If not, how could it have been better?
- Will you recommend our organization to your friends and family for potential employment opportunities? If not, why?
- Is there anything else you’d like to add?
Want to start conducting Exit interviews? Use Checker!
Checker is a CX platform, that can offer you a wide range of surveys you can utilize. Including, exit surveys. The app is designed particularly to help companies create questionnaires, send them out, and gather necessary information – all in one platform.
With the help of Checker, you can conduct exit surveys in any way you need – face-to-face, questionnaires, forms, etc.
Gather data, detect issues, and grow your business using Checker.
