If you’re looking for a new CX software that will satisfy all your needs – you’ve landed in the right place! Today we have decided to make an all-encompassing overview of our platform. Here we will pinpoint all features that are bound to make your life easier, and your business operations more efficient.
Before that though, let’s take a quick look at the possible issues you may encounter when running your own customer experience campaign.
Current Challenges for running a CX program
Collecting data from multiple channels
Today brands need to take into account multiple channels for gathering feedback – surveys, emails, social media, etc. The issue at hand is that very little CX software can offer a solution for collecting data from all places at the same time. This means brands have to use – pay and learn – a list of different apps. This may result in data confusion and loss.
Management & analyzing data
Once gathered, there needs to be one place for analyzing CX data. Since there are different apps in use, you will probably need to organize everything by hand. This takes time and prevents you from reacting to changing trends as efficiently.
Regularity
A good customer experience campaign is continuous. People’s opinions, needs, and likes change all the time. There is rarely any app that can help you run multiple campaigns, for multiple demographics and topics, for an extensive amount of time.
Checker – a professional CX software
Well, all the challenges mentioned above can be eliminated with Checker – a professional platform for Mystery Shopping & CX/VoC research. We created our platform with the sole purpose of giving you an A-to-Z solution for your VoC campaigns.
Our modules
Our platform consists of a variety of modules that are used for different types of research.
All-in-one solution for Mystery Shopping campaigns
Over the years of use, Mystery Shopping has proven to be an effective way to gather information on the service levels in a company. That considered, Checker offers a solution for mystery shopping agencies, their end clients, brands who prefer conducting their MS research directly, and mystery shoppers collecting data as well.
Full project management workflow. Project managers can control the process of collecting data every step of the way. From creating a questionnaire, and assigning the job to the most qualified shoppers, to data quality checks and dashboard presentations.
Shopper portal and data collection. Shoppers have a separate portal where they can apply for jobs, agree to orders, perform fieldwork, etc. The portal is complemented by a mobile app that can be used for data collection: answering questionnaires, uploading photo & video evidence, etc.
Advanced client reporting and dashboards. All collected data can be presented, analyzed, and commented on branded dashboards. Use client action tools to open disputes and discuss the collected feedback.
Phone Survey & Call Centre Management Software
Checker’s CATI Software will allow you to conduct phone surveys easily and fast. With built-in automatization options – like speed dialers, labels, rescheduling, and more – you can get through twice as many respondents as you normally would.
Integrated call dialer, recorder, and appointment scheduler. Use the simplified click-to-call automated dialer to start the survey or allow your interviewers to go to the next assigned record in the sample manually. Label calls according to your needs, and reschedule directly on the contact view.
Interview flow relevance and personalization. Optimize personalized scripts and special instructions in between survey questions to guide interviewing conversations or to prompt for more detailed answers throughout the entire call.
Performance-driven Tools. Provide secured access to the self-serving Surveyor Portal specially built for your interviewers, outsourced partners, or home-based freelancers, so they can start working at any time and efficiently.
Field interviews for spot-on feedback
Set up tablets with customer satisfaction surveys directly in the store, or let interviewers conduct more complex research. Checker will make sure the data quality is top-notch, and you receive experiences on the spot.
Offline Mode. Checker saves data even if you’re not connected to the Internet. Later, when the connection is restored, the information will be automatically synchronized.
Quota Updates. With quota status updated automatically in the app, you will see work progress as it goes. For example, see just how many people ages 18-25 you still have left to interview.
Localization. Set up multiple language versions of the survey so that you never miss important feedback – no matter what language it’s spoken in.
Email surveys, SMS surveys, and Online surveys at your fingertips
One of the most popular surveys for CX research are Email, SMS, and Online surveys. Easy to create, and efficient in data collection, they are your best friend when looking for informative customer experience insights. Checker CX software module helps create, distribute surveys and analyze the collected data afterward.
Quick and easy setup. Make use of the simplified user-friendly builder to easily create mobile responsive and personalized questionnaires in a short time.
Distribution Engine. Integrate your FTP/APIs and leverage Checker’s automated distribution process in various modes, based on quota & survey settings.
Customized survey settings. Take full control over survey sending time, chilling period, quotas, personalized messaging, etc.
Retail Audit
Instant Data-Driven Insights
With Checker Retail Audit software, you can track the status of products, and the current state of promotional campaigns, or be involved in any other monitoring processes in general.
Multi-functional Studies. This includes shelf share studies, Mapping and monitoring the presence of products, Comparing the presence with competing products, and more.
Shelf study functionality: count, price, expiration date, textual notes, and pictures.
Calculation options for counting products. Inventory counting, shelf facing, product market share, etc.
CX Software is all about functionality
Bottom line
Customer experience research is all rage currently: more and more brands focus on offering better service to upscale the retention and sales rates. With Checker CX Software you can easily conduct a variety of studies: Employee satisfaction surveys, brand awareness surveys, mystery shopping campaigns, customer satisfaction surveys – and the list goes on.
Create a strategy, pick the ones that suit your brand’s needs best, and dive in! With Checker.
