Mystery shopping agency software to run every project, A to Z
Run your shopper database, fieldwork, AI quality checks and branded client dashboards in one platform.
Was the fitting room area clean and tidy?
Mystery shopping agency software that replaces five tools
- Shopper database kept in spreadsheets
- Visits assigned by phone and email
- Answers, photos and audio scattered across apps
- Reports checked one by one before delivery
- Static PDF reports sent to clients
- Shopper database, certification and payments in one place
- Visits auto-assigned by location and profile
- Answers, photos, audio and video in one visit report
- AI flags issues the moment a report is submitted
- Live branded dashboards for every client
How mystery shopping agencies
run a project in Checker
From setup to client action plan, every step on one platform.
Set up the project in minutes
Create the client, locations, waves and visit scenarios, set budgets and deadlines, and invite your team and partners.
Build the visit questionnaire
Drag-and-drop questions with scoring, logic, photo, audio and video fields, in every language your shoppers speak.
Shoppers complete visits in the app
Visits are published and assigned automatically, then completed on Android, iOS or the web, even offline.
Follow fieldwork live
Track visit progress by region, overdue visits and shopper activity on one screen, and react before deadlines slip.
Check every report before your client sees it
Built-in QC workflows plus AI that flags inconsistencies, grammar and spelling on submit, and recodes open answers automatically. Cases that need a human are set aside for your QC team.
See the full project workflowPublish results to branded dashboards
Approved visits flow straight into live, white-labeled dashboards with media, drill-down and scheduled exports.
Turn findings into action plans
Your clients assign tasks to store managers, track fixes and compare results wave after wave.
Your own shopper database, recruited, certified and assigned at scale
Build and manage your whole shopper database in Checker, no spreadsheets.
Field-ready on Android and iOS, even offline
Shoppers complete visits in the app with photos, audio and video attached to each answer. No signal in the store? Data syncs once they’re back online.
Take a photo of the shop window
White-label dashboards your agency’s clients log in to
Branded dashboards with visit media, drill-down and every export format.
| Location | Q1 | Q2 |
|---|---|---|
| Store #27 · Milan | 87 | 89 |
| Store #31 · Rome | 78 | 80 |
| Store #44 · Turin | 64 | 68 |
| Store #52 · Naples | 81 | 79 |
| Store #58 · Bologna | 72 | 75 |
| Store #63 · Florence | 69 | 73 |
AI that checks every shopper report for your agency
Every shopper report is checked on submit, verbatims are recoded automatically
and client-ready summaries are prepared for you.
AI Quality Control
Inconsistencies, grammar and spelling flagged on submit. Cases that need human review are set aside.
Sentiment & theme analysis
Surface pain points, praise and recurring topics across thousands of visit reports.
Executive summaries
Client-ready summaries and action plans in seconds, without reading every evaluation.
AI Agent
Connect ChatGPT, Claude, Gemini and other AI assistants to your project data.
Fits your stack. Passes your clients’ security checks.
SalesforceCRM
Power BIBI tools
ChatGPTAI assistants
Claudevia MCP
SPSSData exports
Already on another platform? Move your shopper database and projects over
We migrate your shopper database and set up your first project with you. One agency set up an 8-country program in a couple of days.
A demo on your own project, at a time that suits you.
We move your shopper database and questionnaires into Checker.
Guided program, tutorials and live QA sessions.
Launch your first wave in days, not months.
Trusted by mystery shopping providers
for 20+ years
“My closest partner for MS. The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find them fast. We feel like we are partners rather than just using the software. Checker has found solutions in cases where others couldn’t. They respond very fast and always come up with solutions and support in all areas and levels. We don’t feel the need to control anything that has to do with questionnaire set-up, reporting, etc because they watch our backs.”
Thanasis Papapostolou Founder, Operations Manager, AIP
Mystery shopping agency software: frequently asked questions
Can’t find your answer? Our team replies fast.
Contact UsA mystery shopping company needs one software platform that covers the whole project: shopper recruitment and certification, visit assignment, mobile data collection, quality control and client reporting. Checker is built for exactly this workflow, with AI quality control and white-labeled client dashboards included. Agencies in 60+ countries have used it for 20+ years.
It is software that lets a mystery shopping provider run projects end to end: manage the shopper database, assign and collect visits, check report quality and deliver results to clients in branded dashboards.
Yes. You recruit shoppers with a custom registration form, train, test and certify them system-wide or per project, and pay them with built-in fieldworker payment features.
Yes. Jobs are published to matching shoppers, assigned by location and profile, and mass orders can be auto-assigned.
Yes. Shoppers use the Android and iOS app, with photos, audio and video attached to each answer. Visits are saved offline and sync once the shopper is back online. A desktop portal is also available.
Yes. Each client logs in to a white-labeled dashboard with your logo and colours, a multimedia player for visit media, drill-down and scheduled exports.
AI checks every shopper report on submit for inconsistencies, grammar and spelling, recodes verbatims into sentiment and themes, and prepares client-ready summaries. You can also connect ChatGPT, Claude, Gemini and other AI assistants to your project data.
Agencies in 60+ countries use Checker, and questionnaires can be run in multiple languages. Contact us to confirm the languages you need.
Yes. Checker handles personal data in line with GDPR and offers accessibility profiles.
Yes. We move your shopper database and questionnaires into Checker and help you set up your first project.
See Checker on your own mystery shopping project
A live demo tailored to your projects. We reply within 10 minutes. No sales commitment, no hidden fee, 100% free.